Privacy policy

Privacy policy (policy of protecting personal information)

Aiming to offer comfortable services to customers, Kyoto Hotel, Co., Ltd. asks customers to provide us with their personal information, and we keep it safe and secure. We thoroughly understand the significance of personal information, and make efforts to protect and prevent any leaks to third parties.

In order to prevent any leaks of personal information, it is important to build a protection system and improve employees' awareness. We have established the personal information protection policies as described below to pledge that all employees strive to protect customers' personal information, and make efforts for continuous improvement of protection measures so that customers can utilize our services with ease of mind for now and in the future.

  • § Significance of personal information

    Personal information includes information provided to us from customers for identification purposes, such as: address, phone number, etc., as well as any information on occupations, hobbies, about family members, and any other personal information.

  • § Acquisition of personal information

    We shall acquire personal information from customers by making the purpose of use of the relevant information and the information handling section clear to the customers, based on their consent and intention to provide us with the information.

  • § Purpose of use of personal information

    We shall use personal information for the purpose of providing customers with information on products and the services of our company and other companies in cooperation with our business (hereinafter, referred to as “partner companies”), and for the purpose of improvement of our customer services, for example, to meet customers' requests and cope with any customers' complaints.We shall not use personal information for any purpose other than the above, without the consent of customers.

  • § Disclosure of personal information to third parties

    Personal information that we have been given by customers shall not be disclosed to a third party, except in the following cases:

    1. In the event that the customer consents to disclosure of the information
    2. In the event that information disclosure is legally required
    3. In the event that we provide our partner companies that have concluded a personal information confidentiality agreement in a range required for implementation of the business operations that we have entrusted to the companies
  • § Personal information management system

    Regarding management of personal information, we have established the “personal information protection regulations”, based on which all employees shall properly handle personal information. Furthermore, we have appointed personal information management personnel to each department/section in charge, to ensure strict management of customers' personal information and avoid any leaks of information to third parties.

  • § Compliance with legal requirements related to personal information protection

    We strive for the proper handling of personal information in compliance with laws, ordinances, and guidelines applied to the handling of personal information.

Section to cope with inquires, complaints, and requests

If you have any inquiry, complaint, or request about customers' personal information, contact us at the following office:

Kawaramachi-Oike, Nakagyo-ku, Kyoto, 604-8558
Business Planning Office, Kyoto Hotel Okura
TEL: 075−211−5111 (Main number)
Service time: 9: 00 to 17:00 (excluding Sunday and holidays)

A revision of this privacy policy will be announced on our home page.

537-4, Ichinofunairi-cho, Nijo minami-iru,
Kawaramachi-dori, Nakagyo-ku, Kyoto 604-8558
TEL/075-211-5111 (Main number)

Kyoto Hotel Okura


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